Executive Search, Management Consulting, Coaching
Search

It’s The Culture!

Last week I drove to Birmingham for lunch. This visit was long overdue. One of my best clients has a restaurant in Birmingham, so it was finally time to check it out. The trip from Johns Creek, GA took about three hours, having left after rush-hour. I arrived 11:45 a.m. Birmingham time. Even then the restaurant was busy, with more guests following me. I took a seat at the bar and was greeted by Teresa. She offered me a warm welcome and asked if I had been there before. I told her that I had not, but had long planned to do so. Teresa promptly explained that the restaurant made all of their items from scratch. She went on to say that they specialize in small-plate portions served as they come off the line. She described their special of the day, a pulled-pork, barbecue sandwich piled high on a bagel. It sounded luscious, but I was in the mood for something else, Grilled Red Fish Tacos with a side order of black beans and rice. She took my order and left to pour a 12oz Yuengling lager from the tap.

 

It was very helpful to observe the operation, to better understand their service model. I had a great view of the entire process, including the kitchen. I could easily interact with the server/bartender. It was evident that the employees enjoyed their work. The service was quick, the food was excellent, and the staff was very friendly. The managers were actively engaged in serving the customers, without being obtrusive. Teresa even presented me with her business card, something I've never seen before. The back of the card featured a promotional message that listed upcoming specials. During my meal, I overheard Teresa tell another customer about helping open their new restaurant in Charlotte. She talked about that trip with great pride and enthusiasm as if she were the company's chief evangelist.  I learned a lot from that visit. I came away with a much clearer sense of the culture my client was cultivating. This knowledge will help me as I take on new assignments for them.

 

The next day I was working with another client, prepping them to interview a potential new hire. I drafted an interview guide to help them learn everything they needed from the candidate. As the issue of cultural fit is important to this client, I crafted some relevant questions.  I made sure that I provided a good selection of open-ended questions designed to get to the heart of the candidate's capabilities, management style, and ideal work environment.

 

I have learned that the most difficult part of any hiring decision is to assess the candidate’s fit with the organization’s culture. A good cultural fit is a major determinant of the applicant’s likelihood of success in any position. Probing this issue may be the most useful line of questioning in any interview. It is often the least well understood.

 

To make an appropriate assessment as to any job applicants cultural fit, the employer must first understand their company’s values and the attributes of their culture. For many businesses, especially smaller entrepreneurial firms this is a neglected matter. Although the company may tell you what's important to them as a brand and attributes they value, often they don't have processes in place to manage their culture. As a result, their ability to compare a job seeker to their corporate values becomes problematic. For employers looking to hire people that fit the culture, begin by understanding your values and manage them proactively. For job seekers, be sure to validate that your needs and values align with the target company's culture.

 

Thank you for visiting my blog.  I hope you enjoyed my point of view and would like to receive regular posts directly to your email inbox. Toward this end, put your contact information on my mailing list.


Your feedback helps me continue to publish articles that you want to read. Your input is important to me so; please leave a comment.

 

Jim Weber, President
Author of: Fighting Alligators: Job Search Strategy For The New Normal
New Century Dynamics Executive Search

Current Assignments

1. GM, Private Club based in Southeast,  Confidential Search:  New
2. Director of Business Development, Atlanta-based B2B Professional Services Company: New
3. Training Director – Southeastern-based Restaurant Group:  New
4. Senior Accounting Manager – Atlanta-based Manufacturer.  New
5. Controller – Orlando, FL-based Restaurant Company:  New

 

Leave a Reply

Your email address will not be published. Required fields are marked *

Subscribe
Jim Weber Bio
Prior to forming New Century Dynamics in 1999, Jim Weber spent 22 years with Fortune 500 franchising companies in the Food Retailing Industry where he developed a broad-based portfolio of “hands-on” line and staff experience in growth and turnaround situations.
Subscribe to Mailing List









Enter the text from the image.

A password will be e-mailed to you.

Breaking News

October 7:  ITB Partners closed a deal to help a client get their franchised business up and running.  The client signed our contract to help them develop a franchise area agreement.

August 14, 2017: New Century Dynamics Executive Search completes Controller Search for an Atlanta-based Consumer Products Company.

July 26, 2017: ITB Partners Lands Consulting Project with Home Meal Delivery Startup for Fractional CFO, Operations Effectiveness, and Supply Chain Management.

June 14, 2017: New Century Dynamics Executive Search lands Controller Search for an Atlanta-based Consumer Products Company.

April 20, 2017: New Century Dynamics Executive Search lands Outplacement Assignment for Key Client.

April 4, 2017: New Century Dynamics Executive Search Announces that Offer of Employment has been accepted for Senior Accounting Manager Search assignment: Atlanta-based Manufacturer.

March 13, 2017: New Century Dynamics Executive Search Announces the Completion of a search for a Human Capital Manager.

March 1, 2017: New Century Dynamics Executive Search Announces a new Search Assignment: COO for a Southeastern-based Casual Dining Brand. Your interest and referrals are welcome.

January 8, 2017: New Century Dynamics Executive Search announces new assignment: Controller for a Southeastern-based Casual Dining Brand.

January 16, 2017: Bill Black Joins ITB Partners

Bill Black brings over three decades of accomplishment-laden marketing experience in the food service and retail industries, having served as a Marketing Executive for some of America’s most recognized and loved brands, including Starbucks Coffee Company, Dunkin Donuts, Baskin-Robbins and Krystal Hamburgers. Read more at: http://www.itbpartners.com/bill-black.html

November 23, 2016: New Century Dynamics Executive Search announces new assignments: Payroll-Benefits Manager – Atlanta Based Retailer; Business Development Manager; Atlanta-Based Marketing Research Company.

June 29, 2016: New Century Dynamics Executive Search announces a new assignment: Senior Accounting Manager – Atlanta-based Manufacturer

June 4, 2016: New Century Dynamics Executive Search announces a new Coaching Client.

May 31, 2016: New Century Dynamics Executive Search announces a new search assignment: Controller, Orlando, FL based restaurant company.

May 29, 2016: “Fighting Alligators: Job Search Strategy For The New Normal” By James E Weber, is now available for purchase on Amazon.com.

May 17, 2016: New Century Dynamics Executive Search announces a new search assignment: AP Specialists for an Atlanta-based Manufacturer with a global reach.

April 27, 2016: New Century Dynamics Executive Search announces a new search assignment: General Manager for Southern Sports Club.

April 4, 2016: New Century Dynamics Executive Search announces that our candidate has accepted our client’s offer to become Plant Manager for Lawrenceville, GA plant.

March 7, 2016, Jim Weber announces the pre-launch of his new book: Job Search Strategy For The New Normal. Refer to new page, “Book” at our Website.