Executive Search, Management Consulting, Coaching
Search

Talent Acquisition In The New Normal Requires A Social Media Strategy

It isn't easy managing human resources in the new normal!

 

In the past year, I've been involved in consulting engagements to help small to midsize companies improve their team building efforts.  These folks are finding it difficult to attract talent, especially as the market has tightened.  They need help, but they're reluctant to engage professional help.

 

In this connection, I had an interesting discussion with a senior executive for a major financial services company located in the northern suburbs of Atlanta. He is having difficulty attracting new agents and keeping existing employees engaged. I listened to his frustrations for ninety minutes.  What I found most interesting was not what he said, but what he didn't say. He did not speak of a recruiting strategy using social media.  As we were closing our discussion, I suggested that his company would be well served by treating employees and recruits as customers. His feedback to that comment was entirely nonverbal, a blank stare indicating total confusion. If I was to draw a cartoon image of the encounter the caption over his head would've read "tilt." He failed to make the connection.

 

Major companies have the resources to support their recruiting program and to understand the needs of their labor force. They actively manage their culture and invest in tools to achieve their recruiting and selection goals. They monitor the attitudes of their employees and respond to their needs. They treat their employees like customers.

 

I am reminded of a former employer before I started my recruiting business. It was a major consumer products company that placed a high value on manpower planning. In many respects, they set the standard for creating a highly productive, engaged workforce. One year they did a climate survey of the corporate office staff which generated some interesting results. The employees complained that they worked so many hours that they had little time for mundane personal tasks like banking or Dry Cleaning. This company, being highly responsive to the needs of their internal customers remodeled the corporate office adding a branch bank and laundry service. Clearly, their heart was in the right place, even if they missed the point of the feedback. The employees wanted their company to dial back the workload so they could choose how to improve their quality of life.  Now I must admit that this is third-hand information so it could be erroneous, however, based on my time working for this company, this story rings true.   I am confident that their response today is more on target.

Smaller companies have a more difficult time with recruiting, selection, onboarding, and retention. They're focused on client acquisition, but don't quite understand how to maintain a highly productive workforce while minimizing turnover.  Most have had little training in the fundamentals of interviewing or making effective hiring decisions.

 

Much of the labor pool is composed of Millennials who Baby-Boomers find difficult to understand. They have a distinct set of values and expectations from employment. They must be recruited and managed differently. Social media can be a very powerful  tool in this regard.


Many mid-caps are out of phase with the labor market in the new normal. They may be making a heroic effort toward consumer outreach, but they are old-school in the way they recruit new employees. In fact, many don't understand the new employment dynamic.  They are using outdated strategies that just don't work. 

 

 

Most companies are doing well with their digital marketing efforts to attract new customers. To be competitive at talent acquisition they must employ the same strategies.  They should be developing communities of prospective employees and keep them interested in the opportunity for employment. The goal is to generate a continuous flow of job seekers, minimizing the need for outside recruiters. To support this strategy, training is recommended to become better interviewers and to improve candidate selection decisions.  To minimize turnover and to keep employees engaged, customer loyalty programs should be developed for employees.  

 

Treat job seekers as customers for successful talent acquisition in The New Normal. 

 

 

Thank you for visiting my blog.  I hope you enjoyed my point of view and would like to receive regular posts directly to your email inbox. Toward this end, put your contact information on my mailing list.

Your feedback helps me continue to publish articles that you want to read. Your input is important to me so; please leave a comment.

 

Jim Weber, President
New Century Dynamics Executive Search
JimWeber@NewCenturyDynamics.com
Author of: Fighting Alligators: Job Search Strategy For The New Normal

Job Search Strategy For The New Normal

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Current Assignments
1. COO- Atlanta-based Casual Dining Restaurant Company – New
2. Controller – Atlanta-based Consumer Products – Digital Company – New
3. Director of Biz Dev, Atlanta-based B2B Professional Services Company:    Completed
4. Payroll-Benefits Manager, Atlanta-based Retail Company:  Complete
5. Senior Accounting Manager – Atlanta-based Manufacturer. Complete
6. Controller – Atlanta-based Restaurant Company: New
7. Outplacement Assignment – Atlanta-based Manufacturer:  New

 

Leave a Reply

Your email address will not be published. Required fields are marked *

Subscribe
Jim Weber Bio
Prior to forming New Century Dynamics in 1999, Jim Weber spent 22 years with Fortune 500 franchising companies in the Food Retailing Industry where he developed a broad-based portfolio of “hands-on” line and staff experience in growth and turnaround situations.
Subscribe to Mailing List









Enter the text from the image.

A password will be e-mailed to you.

Breaking News

October 7:  ITB Partners closed a deal to help a client get their franchised business up and running.  The client signed our contract to help them develop a franchise area agreement.

August 14, 2017: New Century Dynamics Executive Search completes Controller Search for an Atlanta-based Consumer Products Company.

July 26, 2017: ITB Partners Lands Consulting Project with Home Meal Delivery Startup for Fractional CFO, Operations Effectiveness, and Supply Chain Management.

June 14, 2017: New Century Dynamics Executive Search lands Controller Search for an Atlanta-based Consumer Products Company.

April 20, 2017: New Century Dynamics Executive Search lands Outplacement Assignment for Key Client.

April 4, 2017: New Century Dynamics Executive Search Announces that Offer of Employment has been accepted for Senior Accounting Manager Search assignment: Atlanta-based Manufacturer.

March 13, 2017: New Century Dynamics Executive Search Announces the Completion of a search for a Human Capital Manager.

March 1, 2017: New Century Dynamics Executive Search Announces a new Search Assignment: COO for a Southeastern-based Casual Dining Brand. Your interest and referrals are welcome.

January 8, 2017: New Century Dynamics Executive Search announces new assignment: Controller for a Southeastern-based Casual Dining Brand.

January 16, 2017: Bill Black Joins ITB Partners

Bill Black brings over three decades of accomplishment-laden marketing experience in the food service and retail industries, having served as a Marketing Executive for some of America’s most recognized and loved brands, including Starbucks Coffee Company, Dunkin Donuts, Baskin-Robbins and Krystal Hamburgers. Read more at: http://www.itbpartners.com/bill-black.html

November 23, 2016: New Century Dynamics Executive Search announces new assignments: Payroll-Benefits Manager – Atlanta Based Retailer; Business Development Manager; Atlanta-Based Marketing Research Company.

June 29, 2016: New Century Dynamics Executive Search announces a new assignment: Senior Accounting Manager – Atlanta-based Manufacturer

June 4, 2016: New Century Dynamics Executive Search announces a new Coaching Client.

May 31, 2016: New Century Dynamics Executive Search announces a new search assignment: Controller, Orlando, FL based restaurant company.

May 29, 2016: “Fighting Alligators: Job Search Strategy For The New Normal” By James E Weber, is now available for purchase on Amazon.com.

May 17, 2016: New Century Dynamics Executive Search announces a new search assignment: AP Specialists for an Atlanta-based Manufacturer with a global reach.

April 27, 2016: New Century Dynamics Executive Search announces a new search assignment: General Manager for Southern Sports Club.

April 4, 2016: New Century Dynamics Executive Search announces that our candidate has accepted our client’s offer to become Plant Manager for Lawrenceville, GA plant.

March 7, 2016, Jim Weber announces the pre-launch of his new book: Job Search Strategy For The New Normal. Refer to new page, “Book” at our Website.