New Century Dynamics Announces New Cost Savings Opportunities for Your Business!
NEW CENTURY DYNAMICS EXECUTIVE SEARCH works with successful business owners-operators. Their aspirations are admirable. We work to provide you with productivity and cost-saving resources today.
Our objective is to connect you with Cost-Saving programs. Get ready now to reduce your expenses without compromise!
Savings For You Now!
SAVINGS for you NOW!
With Paychexyou will receive a 45% discount/savings on payroll administration, HR, retirement plan management, and/or PEO services. REAL savings with a client: a 20-plus unit restaurant franchisee is realizing greater organization, control, and simpler procedures. They are saving hundreds of admin team hours with less potential for human error, which represents 10s of Thousands of Dollars in savings and greater peace of mind.
Champions– Payroll Tax SAVINGS offer for Business owners. Employers save $537 PER EMPLOYEE per year and increase the team member employee take-home pay, plus they get awesome health benefits.
Is your Property and Casualty Insurance adequate and does it deliver the Best Value of Coverage, Insuring Company, and Premiums Charged? Custom-designed Property, Liability, Workers’ Compensation, Commercial Auto, Professional Liability, and Umbrella Coverage Programs.
Utilities Cost SAVINGSon Natural Gas and Electricity (In deregulated states). Proven savings from 10%-30%. Also available to share to your Team Members as a “Perk”.
New Century Dynamics Executive Search is focused on providing Executive Search and Management Consulting to the Service Industry. We specialize in Food Service Distribution, Restaurant and Hospitality, and Franchising.
We specialize in placing C-level finance, Marketing, Operations, and Business Development professionals.
Many of our clients are private equity groups and portfolio companies.
Our clients are looking to us to execute the Confidential Search process for C-Level Positions.
Our clients engage us to find Consultants and Independent Contractors to help them with important projects.
We specialize in start-ups, turnarounds, and business repositioning for companies in the service sector, with particular emphasis on food and beverage, specialty food retailing, restaurants, hospitality, and distribution segments.
We also provide Consulting and Advisory Services to individuals looking to start their own business, including self-employment, freelance/contract employment, and investing in franchise opportunities.
Outplacement services are provided to our clients, helping recently displaced executives reconnect with the workforce.
NEW CENTURY DYNAMICS EXECUTIVE SEARCH offers its clients the benefit of our broad-based portfolio of experience in “hands-on” line and staff roles for growing concepts as well as turnarounds.
James E. Weber
Mr. Weber is an accomplished General Manager with 40 years of achievement in the Specialty Food Retail and Quick Service restaurant industries.
“I have known Jim for years. I was pleased to find out that he was selected as a recruiter for a company that I had just taken over. Jim helped us place an amazing person as a VP of Training and HR. His ability to understand the company’s culture and professional needs is what helped us find a perfect fit for our team.”
Fred LeFranc, President & CEO
Results Through Strategy
New Century Dynamics has provided Executive Search support to our clients since 1999.
Our vision is to create engaging, unique, and unforgettable experiences. We love what we do, immersing ourselves in the fun of our creations and extending that fun to our guests and colleagues. Our collective endeavor ensures that every visitor becomes a raving fan of The Company and the vibrant experiences we offer.
We are seeking an experienced General Manager to lead The Company. The ideal candidate will be a dynamic leader with a passion for hospitality, entertainment, and creating memorable guest experiences. In this role, you will be at the helm of coordinating seamless operations across all areas of our venue, including the Back of House (BOH), Front of House (FOH), gaming areas, and event management. You will be responsible for managing staff, ensuring customer satisfaction, overseeing financial performance, and ensuring compliance with health and safety regulations, all while fostering a collaborative environment that bridges the gap between dining, gaming, and event experiences.
Success in this multifaceted position requires excellent communication, leadership, multitasking skills, and the ability to integrate effectively with the establishment’s culture. Your contributions will ensure overall guest satisfaction and create an exceptional experience for all visitors.
DUTIES AND ACCOUNTABILITIES:
Operational Excellence: Oversee and integrate the operations of the BOH, FOH, gaming sections, and event services to ensure a cohesive and high-quality guest experience. Manage all venue activities to achieve operational efficiency and excellence.
Team Leadership and Coordination: Lead, motivate, and ensure seamless collaboration among all teams, including kitchen staff, service teams, gaming personnel, and event coordinators. Promote a culture of teamwork, excellence, and hospitality that spans across all sections of The Company.
Strategic Management: Develop and implement strategies to enhance the overall customer experience, integrating the unique offerings of our dining, gaming, and event services. Ensure that all parts of the business operate smoothly together, creating synergies and enhancing guest satisfaction.
Financial and Resource Management: Manage financial budgets, forecasts, and resource allocation efficiently, ensuring that the coordination between different departments is cost-effective and aligns with our financial goals.
Compliance and Standards: Ensure that all areas of operation comply with health, safety, and legal regulations, maintaining high standards across the board. Oversee the integration of compliance measures between the kitchen, service areas, gaming operations, and event management.
Event and Gaming Coordination: Work closely with event coordinators to deliver exceptional experiences.
Customer Experience Management: Act as the pinnacle for ensuring customer satisfaction across all facets of The Company, from dining and gaming to special events. Address and integrate feedback from various service areas to continually enhance the guest experience.
KEY RESPONSIBILITIES:
Oversee daily operations of the venue, ensuring efficient management of all activities.
Lead and motivate a diverse team to exceed customer expectations, promoting a culture of excellence.
Develop and implement strategies to enhance customer satisfaction and loyalty.
Manage financial budgets, including forecasting, expense control, inventory and revenue growth.
Ensure compliance with all local, state, and federal laws and regulations related to health, safety, and alcohol service.
Coordinate with marketing to promote events, specials, and new offerings to increase patronage.
Handle staffing requirements, including hiring, training, scheduling, and performance evaluations.
Foster a positive, inclusive, and productive work environment for all employees.
Liaise with vendors and suppliers, maintaining strong relationships and negotiating contracts to benefit the venue.
Analyze performance data to identify trends, make informed decisions, and implement improvements.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Education and Experience Requirements:
Proven experience as a General Manager or similar executive role in hospitality, entertainment, or related fields.
Strong leadership skills with a track record of managing and motivating teams.
Excellent communication and interpersonal abilities, with a focus on customer service.
Financial acumen, with experience managing budgets and financial planning.
Ability to work flexible hours, including nights, weekends, and holidays.
Knowledge of industry regulations and guidelines related to health and safety.
Must possess at least a high school diploma or equivalent.
Language Skills – Ability to read, analyze financial reports, and legal documents. Ability to respond to common inquiries or complaints from guests, regulatory agencies, or business community members. Ability to effectively present information to management, public groups, and/or board of directors. Ability to interact clearly and effectively, in both written and oral communication, with supervisors, clients, staff, vendors, etc.
COMPETENCIES:
Cooperation- Refers to the ability to establish and maintain effective relationships. This person exhibits tact and consideration and displays a positive outlook and pleasant manner.
Guests Service- The ability to satisfy the expectations and requirements of guests. These individuals display courtesy and sensitivity and respond promptly to service requests. They identify guests’ needs and explain services clearly.
Work Quality- The Front of the House Manager is directly responsible for guest experiences from the start to the end of their visit. They consistently achieve desired outcomes with a minimum of avoidable errors and problems.
Time Management—The Front-of-the-House Manager must complete the daily duties and responsibilities in a timely manner. Multitasking is essential for effective work. Delegating tasks and understanding the team’s capabilities is essential.
Teamwork refers to the ability to effectively enforce policies and procedures with all staff members. It involves working closely with other managers to ensure employees and guests have a fun, safe environment. Teamwork also involves communicating and creating relationships with employees to instill the company’s culture and core values.
Action Oriented – This individual enjoys working hard and is action oriented and full of energy for things seen as challenging. This person reacts quickly to critical situations.
Listening – Refers to the ability to be an attentive and active listener and have patience to hear people out.
Creativity – This individual comes up with a lot of new and unique ideas. They easily make connections among previously unrelated notions and tends to be seen as original and value-added brainstorming settings.
WORK ENVIRONMENT AND PHYSICAL DEMANDS:
Work is performed in a commercial food service operation environment and entertainment center. Exposure to noise and large gatherings of people are common. Requires working extended hours with little notice. Work involves the operation of demanding equipment and standing for extended periods of time. Lifting and/or carrying materials weighing up to 30 pounds occurs with varied frequency.
If you want the opportunity to join our growing company or to consider any of our other searches, please contact Jim Weber at Tel. 770-354-2817; e-mail; jimweber@newcenturydynamics.com
This document is presented to you confidently. All communication, whether written, oral, or electronic, should be addressed to:
Jim Weber, President New Century Dynamics Executive Search
Established in 2013 and based out of Columbus, Ohio, The Company is a highly collaborative organization with clearly defined core values. “We develop edgy, immersive consumer engagements and bring them to life through unique brand experiences”. As VP of Field Operations, you’ll have the opportunity to:
Work for a relevant and authentic brand development firm with a strong reputation in the hospitality industry
Advance your career and continue learning from solid leaders.
Make an impact in an environment where your voice truly matters.
Share in partnerships and collaborations with local and national brands.
The Position – VP of Field Operations
The VP of Field Operations will be responsible for the scaling and success of operations for multiple brands in the food and beverage space. This leader will be instrumental in designing operational strategy, and goals, and will be accountable for the financial success of the brands. The VP of Field Operations will own all operational aspects of the business to support the brands, including providing input/direction on brand strategy, driving location-level performance, directing/managing the food & beverage program, maintaining facilities, overseeing the build-out of new locations, and championing continuous improvement. This leader will add to the vibrant atmosphere of Rise Brands, bringing energy, creativity, and innovative thinking to the management, development, and growth of Rise Brands.
Our ideal VP of Field Operations is:
Adaptable – You are flexible, resourceful, and can wear many hats. You are always looking for ways to improve and can look at a business with a critical eye. You are timely, proactive, and always follow through.
Accountable – You are a team player who will not pass the buck. Unafraid of having crucial conversations, you are empathetic but firm and are strong with conflict resolution.
Proactive – You are not afraid of new challenges. You identify issues quickly and drive through obstacles with ease to deliver high-quality results.
Analytical – You can effectively process financial information and can express the needs of the business to your teams. You have an entrepreneurial mentality and are exceptionally organized in all tasks that you undertake.
A Communicator – You are a successful communicator and liaison between the field and the home office. You understand the hospitality industry and embrace our non-traditional business hours.
RESPONSIBILITIES
RESPONSIBILITIES
OPERATIONS
Champion operational excellence and adherence to brand standards.
Empower and Lead Operations Managers to consistently deliver a cohesive brand experience to guests.
Manage the overall operational budget and coordinate creation and execution with fellow Rise Brands leadership team members; provide input into annual revenue goals and targets.
Develop systems and procedures to hold staff accountable at the highest levels, ensuring delivery of operational excellence for Rise Brands.
Provide strategy + brand marketing input/direction in partnership with other members of the leadership team.
Manage brand performance metrics via improved reporting, information flow, and management, business process improvement; in the near term, manage the creation and rollout of a brand dashboard at all levels of the organization.
Identify operational gaps and continuously improve operational systems and controls.
Develop and maintain an innovative, best-in-class, food & beverage program that provides guests with the best product experiences available.
Oversee and support brand expansion including new market pre-launch activities.
VISION, STRATEGY, AND LEADERSHIP
Contribute to the building and achievement of the company’s strategic plan, advancing the company’s brand position, revenue, and growth.
Drive the development and preparation of short-term and long-range plans and budgets based on company goals and objectives.
Foster an environment where improvements to products, processes, and services are welcomed and encouraged.
TEAM DEVELOPMENT
Promote a culture of high performance and continuous improvement that values learning and a commitment to quality.
Attract, develop, appraise, and retain a high-performance team; provide coaching and feedback for continuous improvement to further foster a high performance, energized work environment that reflects the organization’s culture.
Establish a system to ensure team members receive timely and appropriate training and development.
QUALIFICATIONS
Ten or more years experience successfully managing multi-unit, multi-brand operations; hospitality and food & beverage required. Preferably cross-category experience (i.e. entertainment, fast casual, fine dining).
Experience scaling the business operations of an early-stage, comparable organization; experience as a proven business operator.
Experience managing rapid organizational changes and managing the impact of change
Ability to deal with ambiguity yet possesses analytical skills and process orientation to align personnel and resources to deliver sustainable and profitable business results.
Track record of delivering operating results while increasing sales and profitability.
Highly developed communication and presentation skills with the ability to communicate with all levels of the organization/external partners clearly, concisely, and confidently.
An energetic and positive individual who is relationship-oriented with a demonstrated track record of serving as a trusted partner to internal and external constituents.
Demonstrated ability in problem analysis and resolution at both a strategic and operational level
Strong grasp of financial concepts, including budgets and profit and loss statements, and balance sheet management
Exemplary team-building skills and demonstrated ability to motivate and encourage teams
Experience in vendor relationship management
Ability to collaborate with cross-functional teams to attain business goals/objectives
Ability to travel up 20-30%
Benefits: Med/Dental/Vision, company-paid Life policy, company-paid STD/LTD, voluntary life AD&D for employees, spouses, and children. Paid Time Off (Vacation Time and Sick Time), 401(k) with match after eligibility requirements are met to enter the plan.
Our Core Values are:
Authentic + Fun
Focused + Deliberate
Engaged + Creative
Passionate + Thoughtful
The top responsibilities that are most important to this role are related to team development, operational excellence, managing the financials/budgets to maintain profitable results and cross-team collaboration with other leaders/departments to achieve our company goals.
If you want the opportunity to be a part of our growing company, apply to The Company today!
This document is presented to you in confidence. All communication, whether written, oral, or electronic should be addressed to:
Jim Weber, President New Century Dynamics Executive Search
The Director of Brand Development will lead a vertical and be responsible for the scaling and success of multiple brands. This leader will be instrumental in designing operational strategy, and goals, and will be accountable for the financial success of their brands. The Director of Brand Development will own all operational aspects of the business to support the restaurant brands, including providing input/direction on brand strategy, driving location-level performance, directing/managing the food & beverage program, maintaining facilities, overseeing the build-out of new locations, and championing continuous improvement. This leader will add to the vibrant atmosphere of The Company, bringing energy, creativity, and innovative thinking to the management, development, and growth of The Company.
Our ideal Director of Brand Development is:
Adaptable – You are flexible, resourceful, and can wear many hats. You are always looking for ways to improve and can look at a business with a critical eye. You are timely, proactive, and always follow through.
Accountable – You are a team player who will not pass the buck. Unafraid of having crucial conversations, you are empathetic but firm, and are strong with conflict resolution.
Proactive – You are not afraid of new challenges. You identify issues quickly and drive through obstacles with ease in order to deliver high-quality results.
Analytical – You can effectively process financial information and can express the needs of the business to your teams. You have an entrepreneurial mentality and are exceptionally organized in all tasks that you undertake.
A Communicator – You are a successful communicator and liaison between the field and the home office. You understand the hospitality industry and embrace our non-traditional business hours.
RESPONSIBILITIES
OPERATIONS
Champion operational excellence and adherence to brand standards.
Provide brand marketing + strategy input/direction in partnership with other members of the leadership team.
Empower and Lead Operations Managers to consistently deliver a cohesive brand experience to guests.
Manage the vertical’s overall operational budget and coordinate creation and execution with fellow The Company leadership team members; provide input into annual revenue goals and targets.
Develop systems and procedures to hold staff accountable at the highest levels, ensuring delivery of operational excellence for The Company.
Manage brand performance metrics via improved reporting, information flow, and management, business process improvement; in the near term, manage the creation and rollout of a brand dashboard at all levels of the organization.
Identify operational gaps and continuously improve operational systems and controls.
Develop and maintain an innovative, best-in-class, food & beverage program that provides guests with the best product experiences available.
Oversee and drive the development of new locations for rapidly growing brands; support brand expansion including new market pre-launch activities.
VISION, STRATEGY, AND LEADERSHIP
Contribute to the building and achievement of the company’s strategic plan, advancing the company’s brand position, revenue, and growth.
Drive the development and preparation of short-term and long-range plans and budgets based on company goals and objectives.
Foster an environment where improvements to products, processes, and services are welcomed and encouraged.
TEAM DEVELOPMENT
Promote a culture of high performance and continuous improvement that values learning and a commitment to quality.
Attract, develop, appraise, and retain a high-performance team; provide coaching and feedback for continuous improvement to further foster a high-performance, energized work environment that reflects the organization’s culture.
Establish a system to ensure team members receive timely and appropriate training and development.
QUALIFICATIONS
Ten or more years experience successfully managing multi-unit, multi-brand operations; hospitality and food & beverage required. Preferably in experience with elevated casual or fine dining concepts.
Proven ability to influence the marketing strategy and direction of a start-up food concept.
Experience scaling the business operations of an early-stage, comparable organization; experience as a proven business operator.
Experience managing rapid organizational changes and managing the impact of change
Ability to deal with ambiguity yet possesses analytical skills and process orientation to align personnel and resources in order to deliver sustainable and profitable business results.
Track record of delivering operating results while increasing sales and profitability.
Highly developed communication and presentation skills with the ability to clearly, concisely and confidently communicate with all levels of the organization and its external partners.
An energetic and positive individual who is relationship-oriented with a demonstrated track record of serving as a trusted partner to internal and external constituents.
Demonstrated ability in problem analysis and resolution at both a strategic and operational level
Strong grasp of financial concepts, including budgets and profit and loss statements, and balance sheet management
Exemplary team-building skills and demonstrated ability to motivate and encourage teams
Experience in vendor relationship management
Ability to collaborate with cross-functional teams to attain business goals/objectives
Ability to travel up 20-30%
This document is presented to you in confidence. All communication, whether written, oral, or electronic should be addressed to:
James E. Weber, President
New Century Dynamics Executive Search
9370 Stoney Ridge Ln.
Johns Creek, GA 30022
New Century Dynamics Executive Search is pleased to announce that Jim Weber has landed an Exclusive Search to find a VP of Marketing for a Midwestern-based Casual Dining Brand. This is an established, but growing franchising company looking for a seasoned Restaurant Marketing Professional to lead the Marketing Function. This position reports to the CEO.
Position Summary:
The VP/Director of Marketing will direct and oversee the Marketing department. The role reports to the CEO and serves as the Brand Leader for The Brand. This role has oversight responsibility to design, implement and monitor effective marketing strategies that align with our business goals. The Successful Candidate plays a significant role in shaping the company’s strategic marketing planning and ensures strategies contribute to the company’s long-term success.
Essential Functions:
Leads overarching brand strategy and initiative calendar of consumer-desired programs to support strategic goals and increase brand awareness.
Defines brand positioning in the marketplace, brand objectives for short- and long-term growth, and strategies and tactics to achieve growth.
Has a clear vision for the business; maintains a strategic perspective for concept development and enhancement. Generates and encourages breakthrough ideas to promote the development of the organization and its team members.
Uncompromising commitment to the guest experience; consistently seeks to improve guest satisfaction and understand core customer needs. Conducts consumer research and utilizes feedback to increase guest experience and identify challenges and opportunities for growth.
Skilled at the development and implementation of alternative strategies when faced with challenging environments; capable of completing key assignments and devising effective alternatives when roadblocks appear.
Ensures effective and efficient marketing, branding, and communications strategies across all channels.
Drive marketing ROI and performance through a result-driven approach, continually testing and evaluating new modern marketing opportunities and reporting results of programs.
Maximize marketing results across a variety of channels and vehicles. Utilize data/analytics to understand customer behavior, determine customer personas, and develop a comprehensive set of marketing programs.
Generate a clear view of our competitive landscape and positioning strategies. Identify opportunities to reach new market segments and expand market share.
Owns brand framework and visual identity.
Leads menu innovation strategy and menu engineering.
Conducts consumer research and understanding of core customer needs. Identifies challenges and opportunities for growth.
Prepares regular reports and presentations on marketing metrics for the CEO.
Oversees marketing team including team development. Sets current and long-term goals for the marketing team.
Designs and reviews the Marketing department’s budget.
Prioritizes marketing projects and allocates resources accordingly.
Forecasts hiring needs for the Marketing department
Participates in the quarterly and annual planning of the company’s objectives
Oversees Marketing expenses/allocations and regularly updates monthly projected sales.
Qualifications and Experience:
Proven work experience as a VP of Marketing, Marketing Director, or another senior role.
Demonstrable experience designing and implementing successful marketing campaigns.
Experience with Google Ads, Facebook, Instagram YouTube, and other social platforms.
Experience with SEO marketing and optimizing content for landing pages.
Experience with content management software and digital marketing tools and techniques.
Strong leadership skills.
Please contact Jim Weber with your interests or referrals.
All communication, whether written, oral, or electronic should be addressed to:
Jim Weber – President New Century Dynamics Executive Search
Job Description for Account Executive / Region Manager
Summary of Position: Responsible for the direct sales process, focused on meeting and/or exceeding sales targets. Develop and maintain strategic business relationships within existing accounts to promote brand awareness and profitable business relationships. This account assignment may include some accounts with minimal account share or even pure prospects. The role requires a balance between expanding relationships with existing customers and acquiring new client relationships.
The ideal candidate must be self-driven with an entrepreneurial edge and have experience working on both small and large accounts.
About Symphonix Solutions: We are a fast-growing promotional marketing agency headquartered in Uptown Charlotte, North Carolina, with sales offices in Florida and New Jersey.
We are solutions-driven professionals that deliver service to every client with a sense of pride, urgency, and importance. We make sure our clients only ask once to get what they need.
Our marketing agency specializes in providing our clients with commercial print, promo, and apparel products through custom online company stores we customize on their behalf. In addition to B2B clients, we work with large consumer brands like Boy Scouts of America, Publix, Meineke, Maaco, YMCA, and LaCroix, to name a few. Account Management, Project Management, Product Expertise, Sourcing, and Fulfillment are core parts of our value proposition to our valued clients.
Our team comprises client-focused sales, marketing, creative, technology, and procurement professionals with the same goal – to provide effective and efficient solutions for our customers. Our commitment to our clients and each other drives the positive work environment and is why our team members thrive. Simply put, we love what we do.
If you enjoy learning, having variety in your daily work, and helping others succeed, this job may be for you! If you like hanging out with teammates’ dogs on Fridays, day-to-day personal interactions with intelligent people who care, happy hours, pizza parties, and giant kick-ass trophies…Symphonix may be your kind of place.
If you are high-energy and want to work inside a dynamic marketing agency, learn the business, launch a fantastic career, and serve some genuinely awesome clients…drop us a line!
Education and Experience:
Bachelor’s Degree with a proven track record
3-5+ years of B2B sales experience preferred acquiring new accounts.
Preferred knowledge of print & promo, advertising or marketing (a real plus)
Essential Skills:
Work Independently: Work is typically conducted unsupervised with the only direction given in terms of desired outcomes. Able to understand the business strategy and goals to execute key duties and responsibilities to meet goals and objectives. Must be able to re-define processes if needed and provide subject matter expertise when working on assignments that typically are enterprise reaching or have high visibility for the organization.
Ongoing Client Support (50% of the time): Responsible for providing ongoing support to high-value clients. Provide ongoing support to high-value clients ensuring they receive high-quality customer service. Responsible for retaining long-term customer relationships with established clients. Grow existing account share.
New Clients (50% of the time): Source and develop new business, which may include our entire scope of offerings. You will also be responsible for developing and implementing action plans for penetration into our existing account base. Implement business strategies to achieve profitable business relationships and identify new revenue opportunities with major accounts. All sales are Business to Business outside sales.
Product Knowledge & Cross-Sell: Possess detailed product knowledge as well as a thorough knowledge of the client’s business. Informs clients of new products and services as they are introduced. Recommend products and services that fit well with clients’ business needs.
Sales Goals: Submit short and long-range sales plans and prepare sales strategies utilizing available marketing programs to reach nominated targets.
Matrix Management: Serve as a liaison between clients and company departments (account management, creative, technology, accounting, etc.). Professional communication with internal partners and external clients to build trust, and confidence and manage expectations
Sourcing: Coordination of vendors and suppliers to ensure timely delivery and execution. Performs other related duties and participates in special projects as assigned.
Other Skills:
Problem Solving Skills: Able to consistently contribute effort, leadership, and creative thinking to solving complex and significant problems in a collaborative fashion. Must be able to demonstrate an ability to work concurrently on multiple complex and sometimes ambiguous problems. Able to communicate complex concepts, problems, and solutions clearly and effectively to all levels within the organization.
Technology Savvy: Demonstrated ability to perform at the highest level of proficiency in utilizing tools and technology applications to complete assignments.
Able to work on special projects to enhance internal system functionality from the operational business perspective.
Able to apply excellent functional computer knowledge in utilizing Microsoft Windows, MAC, or other technical tools in completing assignments.
Ability to use CRM system.
Skilled Communicator: Requires excellent communication skills with all levels of the audience.
Able to structure messages in keeping with the listener’s experience, background, and expectations. Candidates are expected to be able to converse fluently at all contact levels within an organization (from Junior to C-level).
Able to adapt communication style and use terms, examples, and analogies that are meaningful to the listener.
Able to determine the most appropriate medium when conveying information to large groups or to reinforce a message.
Able to communicate in an effective and approachable style that engages others and builds credibility.
Able to provide rationale when delivering complex or challenging information.
Able to write with the clarity and precision necessary for the work being performed.
Able to understand the impact of communications on the organization or customer, including any legal/regulatory implications.
Able to assist in RFP responses including authoring when appropriate. Service Heart: Service Heart and Mindset (Responsive & Passionate –
“Whatever it Takes” Mindset)
Business Acumen: Grasp of Basic Business Math (Net v. Gross Profit. Markup vs. Margin)
Flexible: Flexible with the ability to Pivot (Timelines Shift, Vision is Adjusted, Early Results are Reported)
Technical Skills
Microsoft Suite
CRM
Internal Systems
Work Environment
Location
South Florida (No Relocation Assistance Available)
Travel throughout region
Body Positioning
Spend Time Sitting
Spend Time Using Your Hands to Handle keyboard, telephone, office machines
Spend Significant Time, Each Week at Prospects’ and Existing Clients’ Office(s) and Location(s)
Communication
Regular communication and/or contact with others
Electronic Mail
Face-to-Face Discussions
Letters and Memos
Text/Telephone
Must adopt clients’ preferred communication mediums
Pace and Scheduling
Ability to work under pressure. Hit sales goals and deadlines with accurate results.
Ability to multi-task and prioritize workflows
Role Relationships
Matrix Manages company resources – both internal (account manager, accounting, creative services, technology, etc.) and external (suppliers and vendors)
Works collaboratively with other account managers, customers, and vendors to achieve optimal teamwork.
Reports to Managing Partners
Work Setting
Indoors, Environmentally Controlled
Hybrid work location. A mix of Home Office and Clients’ Offices available after fully established in the role. The company is willing to lease office space once established.
Salary Band: Salary is commensurate with experience and book of business.
This document is presented to you in confidence. All communication, whether written, oral or electronic should be addressed to:
Sr Director of Performance Marketing
Sr. Director of Customer Experience
COMPANY PROFILE:
Rapidly growing direct-to-consumer meal delivery company
POSITION SYNOPSIS:
As a key member of the senior leadership team, the highly entrepreneurial energized and motivational Vice President of Marketing will drive the development and execution of a comprehensive marketing plan and growth strategy to align with the company’s objectives. The position oversees the organization’s branding, digital & traditional marketing, partnerships, event planning, public relations, community outreach programs, and customer experience group.
THE RIGHT CANDIDATE:
● Has worked in a D2C delivery meal business
● Has built or grown an e-commerce DTC subscription brand
● Has managed an internal Customer Experience teams
● Is an entrepreneurial, self-directed, and motivational team builder
● Solves problems and makes decisions using a blend of experience and data
● Optimizes strategy and tactics; set objectives and the plan to achieve them
● Builds and leads teams to create successful outcomes
● Holds themselves and their team accountable for achieving goals
● Has the foresight, flexibility, and agility to change direction when necessary
● Is fanatical about winning the hearts and minds of customers
KEY RESPONSIBILITIES:
● Work collaboratively with other members of the leadership team to define objectives, KPIs, develop budgets, strategies, and achieve targets in line with the founders’ vision and the company’s mission
● Recruit and lead talented teams
● Lead the development and execution of a differentiated, insights-driven brand strategy
● Manage a diversified mix of digital and analog acquisition channels to more effectively target prospective higher affinity customers, increase conversion and LTV, reduce CAC, and scale
● Monitor and optimize the payback period of each cohort of users, making the necessary adjustments to the marketing mix and tactics
● Design and implement successful full-funnel strategies to optimize conversion to rapidly scale the business
● Design, develop and execute formal customer retention strategies and programs to regularly improve Customer Lifetime Value
● Identify and engage key strategic partners to increase brand awareness and drive growth
● Develop and manage the consumer-facing digital and offline experiences
● Oversee the company’s customer experience group
● Develop value-add presentations to engage key internal stakeholders, investors, and partners
● Drive company vision, messaging, and brand consistency; instill a growth-minded culture.
● Full P&L responsibility for the marketing department
QUALIFICATION REQUIREMENTS:
● Minimum ten years of marketing experience and successful track record formulating and leading marketing strategy, implementation, and team building for direct-to-consumer e-commerce companies
● 5+ years of marketing experience driving customer acquisition across marketing channels (PPC, Display, Paid Search, Paid Social, Retargeting, etc) – startup
experience preferred
● 5+ years of marketing leadership experience
● Ecommerce meal experience is preferred
● Experience working with ad-serving platforms and digital monitoring tools, as well as offline marketing tools and strategies as well.
● Experience in leading and managing A/B testing, bidded media, and marketing program optimization
● Demonstrated data insights (KPIs, traffic, revenue, conversions, ROI) to improve marketing efforts
● Demonstrated interest and/or experience working with or coaching a fast-growing company.
● Excellent oral and written communication skills with the ability to effectively
communicate with and influence colleagues at all levels.
● Excellent eye for design and can understand and interpret design language (digital and analog), experience managing designers, developers, and agencies.
● Sense of urgency in assisting the brand in navigating the ever-changing landscape
to commercialize opportunities.
● Strong leadership, talent mentoring, and talent development skills.
● Enthusiastic, can-do approach, with the ability to prioritize effectively in a rapid-paced environment.
● Self-motivated with critical attention to detail, deadlines, and reporting.
● Bachelor’s degree in Marketing, Communications, Business Administration, or related field of study. MBA Degree preferred.
COMPENSATION AND BENEFITS
● This position is an “at-will”, full-time, salaried exempt position
● Compensation will be aligned with the candidate’s experience and expertise
● Competitive benefits are available, including medical, dental, vision, life, and 401K
LOCATION
● East coast based is preferrable
● Majority of work can be managed remotely
● Travel to meetings will be required as necessary
The Company is an equal opportunity employer. We value a diverse workforce and an
inclusive culture. We encourage applications from all qualified individuals without regard
to race, color, religion, gender, sexual orientation, gender identity or expression, age,
national origin, marital status, disability, and veteran status
This document is presented to you in confidence. All communication, whether written, oral or electronic should be addressed to:
Job Description: Director of Marketing & E-Commerce
Department: Marketing
Reports to: CEO
Remote role: Lives in the ESTD A
RealEats is a subscription-based D2C prepared meal delivery business that uses innovative packaging that can be heated in minutes – providing healthy, farm-to-table meals making access to real food easy for consumers. Real food, made simple.
We are seeking a Director of Marketing & E-Commerce – to manage in a hands-on manner all advertising channels including Facebook, Google Ads, Snapchat, Affiliate, email, organic, referrals, and others. Emphasis will be on the paid channels, but the right candidate should be strong in all forms of media in order to pitch in as opportunities present themselves.
The ideal candidate will have experience in optimizing a budget across all channels of at least $500,000 per month. This person will be driven to minimize CAC (blended and paid), maximize acquisition, minimize discounts while delivering content that is on-brand. Subscriber engagement and LTV will be numbers that bring you joy and excitement.
This individual will work closely with the Director of Integrated Marketing and our Agency Teams.
This person should be focused on playing to win — the position is very tactical and requires a solid understanding of data and how the social platform algorithms work and change over time.
The ideal candidate will not only be great a social marketing but will be committed to the needs of an emerging growth company, and embrace the need to pivot actions as the situation dictates.
This position is very visible to all executive leadership, especially the CEO.
Responsibilities:
Utilizing the strategy and forecasting goals, execute the new customer acquisition for all acquisition channels
Develop new acquisition marketing strategies & funnels for our growing product offerings
Own, drive, and report on key metrics related to CAC, acquisition, channel/campaign LTV, and overall channel growth
Scale new customer acquisition channels across paid digital (FB/IG, PPC, Affiliate, Pinterest, App, Display), Offline (TV-Linear & Streaming, Direct Mail, OOH, Podcasts), and Organic marketing channels (Email, Referrals, & SEO)
With your director, implement a strategic roadmap that utilizes a multi-channel strategy and leverages the company’s unique capabilities and value props
Partner closely with the Marketing Director and Head of Creative to consistently improve channel & campaign level LTV and to drive top-line revenue growth for the business and to ensure we exceed our demand & revenue targets
Partner closely with Head of Technology and Marketing Director to build out a best-in-class SEO strategy to generate and capture organic demand
Set the standard for fast A/B testing, experimentation and, iteration to continuously improve campaign performance
Partner with Head of CX, Technology, & Finance teams to plan budgets that drive efficient customer growth, and set a strategic approach for balancing growth priorities with efficiency and hypothesis-led risk-taking
With the team, develop performance measurement reporting and media mix modeling to demonstrate the impact of high funnel activities
Identify opportunities for product optimization in the customer journey and champion product changes to facilitate growth channels
Identify and sponsor new marketing technologies and vendors that will improve reach and efficiency
Develop and retain a highly talented Growth Marketing team with a passion to understand and delight our customers with great marketing experiences
About You:
5+ years of progressively increasing experience across digital marketing, growth, and revenue at direct-to-consumer companies
Experience developing & optimizing large-scale DTC campaigns, with deep knowledge of digital, offline, & television.
Demonstrated experience managing 6-figure monthly media/acquisition budgets, including forecasting and budget allocations
Expertise building attribution methodologies and financial models on CAC/LTV, payback period basis
A track record of success with conversion rate optimization split testing and improving mid-funnel conversion rates.
Proven experience making web analytics work for marketing, across tools like Google Analytics, Segment, Google Tag Manager, and more
Comfortable communicating and evangelizing at all levels of the organization, from CEO & board down to individual contributors
Expert cross-functional partner, with success working with retention, brand, data science, creative, product, and other teams
Creative and analytical thinker, with a tendency towards the analytical
Flexible and fluid problem solver, ability to adjust to changing priorities and make things happen
Organized with unbelievable follow-through
Passionate about your work and our product — dedicated to making good things happen quickly
Clear communicator – both orally and in writing in English; Spanish a plus
Bachelor’s Degree or equivalent experience
Compensation: Based on skills & experience. Range between $130,000 and $150,000.
Benefits: You will be eligible for the Company’s Salaried Medical. Dental, vision, disability, and life are available through TriNet. All coverages are effective the 1st of the month following the date of hire. After 90 days of employment, you will be eligible to participate in our 401K plan. Currently, there is no Company match.
Sick Leave: The Company is following the Sick Leave Policy for the State of New York. You will accrue 1 hour of sick time for every 30 hours worked, up to a maximum of 56 hours per year. Leave may be used for medical appointments, sick time, etc. per the New York State Department of Labor website. If more than 7 consecutive days are required, then New York State Disability/Leave Insurance should be used. Vacation time should not be used for Sick Leave.
Vacation Policy: The Company has implemented an Unlimited Vacation Policy. The limitation will be that you need to schedule your work content to allow for the time off – with appropriate notice to the Company and your manager.
This is an “At Will” full-time salaried, exempt position.
RealEats, Inc. is an equal opportunity employer. We value a diverse workforce and an inclusive culture. We encourage applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, disability, and veteran status.
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This document is presented to you in confidence. All communication, whether written, oral or electronic should be addressed to:
Jim Weber, President New Century Dynamics Executive Search
James E. Weber, President New Century Dynamics Executive Search 9370 Stoney Ridge Ln. Johns Creek, GA 30022
Alumni Direct, LLC. (AD) is an affinity-based enterprise that is focused on the creation and optimization of engagement within the national audience of college graduates between university-specific alumni. Our core product is a web-based platform that provides both social and community connectivity. We will also provide similar communities for Business Alumni associations and Fraternity/Sorority associations and athletes.
The purpose is to create and share exclusive benefits and services relevant to the overall life and professional enrichment of community members. While the enterprise is digitally anchored with a website, the overall business model is operated as a hybrid – human and digital – platform to ensure the AD standards for personal engagement between membership communities and strategic business partners.
Job Responsibilities:
Develops digital marketing strategy by studying economic indicators, tracking changes in supply and demand, identifying customers and their current and future needs, and monitoring the competition.
Plans and executes all web, SEO/SEM, database marketing, email, social media, and display advertising campaigns.
Designs, builds, and maintains our social media presence.
Contributes to marketing effectiveness by identifying short-term and long-range issues that must be addressed.
Measures and reports performance of all digital marketing campaigns and assesses against goals (ROI and KPls).
Identifies trends and insights and optimizes spending and performance based on the insights.
Brainstorms new and creative growth strategies through digital marketing.
Qualifications/Skills:
Highly creative with experience in identifying target audiences and devising digital campaigns that engage, inform, and motivate
Creating and maintaining client relationships
Coaching and subordinate involvement
Managing processes
Self-motivated yet customer-focused
Proficient in marketing research and statistical analysis
Able to develop budgets
Familiar with financial planning and strategy
Education, Experience, and Licensing Requirements:
Bachelor’s or master’s degree in marketing or a related field
Proven working experience in digital marketing, particularly within the industry
Demonstrable experience leading and managing SEO/SEM, marketing database, email, social media, and/or display advertising campaigns
Experience in optimizing landing pages and user funnels
Experience with A/B and multivariate experiments
Solid knowledge of website and marketing analytics tools (e.g., Google
My client is a subscription-based meal delivery service, is looking to expand its Marketing & Development team. Although their kitchen is in Upstate, New York, this opportunity is remote–the east coast time zone is a must.
This Brand is all about real food, made simple. Healthy, chef-prepared, 100% real meals that save you time, reduce food waste, and are farm fresh. The meals are vacuum-packed into food-safe, recyclable pouches to lock in the freshness, flavors, and nutrients of never-processed non-GMO ingredients. We are seeking enthusiastic talent interested in working in a fast-paced and rapidly growing environment.
We are looking for a Leader of our Customer Experience team — moving us from a service center to a sales and retention center. We want someone who has no desire to go along with the status quo and, instead, pushes themselves and others to challenge, reimagine, optimize, and innovate. This is the ideal position for someone ready to move to the next level in their career …. build the position into a critical part of the business operation.
What the Role Involves
Manage, scale, and empower your team of Customer Experience professionals
Own the expansion and retention of our client base throughout the customer lifecycle
Oversee continued development of our success strategy and its execution
Manage all customer success activities including onboarding, training/education, renewals, and customer advocacy
Interface collaboratively with Marketing, Product, and Development leaders
Measure and improve Customer Experience effectiveness by defining and executing on operational metrics
Define and monitor successful client adoption and usage of our product
Ideally, You Have
8+ years experience working in the direct-to-consumer space
4+ years in leading, scaling, and mentoring a customer experience team in the direct-to-consumer space, preferably in a high growth subscription environment
Proven track record of coaching and mentoring high-performance teams
You are obsessed with client value delivery, retention, onboarding, and activation
Demonstrated desire for continuous learning and improvement
Analytical and process-oriented mindset
Experience in working with development teams to automate reporting, analysis, and data capture
Comfortable working with CRM tools such as ZenDesk or Zoho
Expert in the use of Excel or Google Sheets
Success in managing remote teammates
Compensation and benefits
This position is an “at-will”, full-time, salaried, exempt position. The salary will depend upon the candidate’s relevant experience
Competitive benefits are available – medical, dental, vision, life, disability, and 401k. Unlimited vacation policy. Sick time policy.
Location
We work in the East Coast Time Zone. Looking for US east coast-based teammates.
This is an “At Will” full-time salaried, exempt position. Medical, dental, and other benefits at a competitive cost. 401k available after 90 days. Sick time and unlimited vacation plan.
The Brand. is an equal opportunity employer. We value a diverse workforce and an inclusive culture. We encourage applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, disability, and veteran status.
This document is presented to you in confidence. All communication, whether written, oral or electronic should be addressed to:
Jim Weber, President New Century Dynamics Executive Search
James E. Weber, President New Century Dynamics Executive Search 9370 Stoney Ridge Ln. Johns Creek, GA 30022
