Category: Account Management

Job Description for Account Executive / Region Manager

Summary of Position: Responsible for the direct sales process, focused on meeting and/or exceeding sales targets. Develop and maintain strategic business relationships within existing accounts to promote brand awareness and profitable business relationships. This account assignment may include some accounts with minimal account share or even pure prospects.  The role requires a balance between expanding relationships with existing customers and acquiring new client relationships.

The ideal candidate must be self-driven with an entrepreneurial edge and have experience working on both small and large accounts.

About Symphonix Solutions:  We are a fast-growing promotional marketing agency headquartered in Uptown Charlotte, North Carolina, with sales offices in Florida and New Jersey.

• • We are solutions-driven professionals that deliver service to every client with a sense of pride, urgency, and importance. We make sure our clients only ask once to get what they need.
  • Our marketing agency specializes in providing our clients with commercial print, promo, and apparel products through custom online company stores we customize on their behalf. In addition to B2B clients, we work with large consumer brands like Boy Scouts of America, Publix, Meineke, Maaco, YMCA, and LaCroix, to name a few. Account Management, Project Management, Product Expertise, Sourcing, and Fulfillment are core parts of our value proposition to our valued clients.
  • Our team comprises client-focused sales, marketing, creative, technology, and procurement professionals with the same goal – to provide effective and efficient solutions for our customers. Our commitment to our clients and each other drives the positive work environment and is why our team members thrive. Simply put, we love what we do.
  • If you enjoy learning, having variety in your daily work, and helping others succeed, this job may be for you! If you like hanging out with teammates’ dogs on Fridays, day-to-day personal interactions with intelligent people who care, happy hours, pizza parties, and giant kick-ass trophies…Symphonix may be your kind of place.
  • If you are high-energy and want to work inside a dynamic marketing agency, learn the business, launch a fantastic career, and serve some genuinely awesome clients…drop us a line!

Education and Experience:

• • Bachelor’s Degree with a proven track record
  • 3-5+ years of B2B sales experience preferred acquiring new accounts.
  • Preferred knowledge of print & promo, advertising or marketing (a real plus)

Essential Skills:

• • Work Independently: Work is typically conducted unsupervised with the only direction given in terms of desired outcomes. Able to understand the business strategy and goals to execute key duties and responsibilities to meet goals and objectives. Must be able to re-define processes if needed and provide subject matter expertise when working on assignments that typically are enterprise reaching or have high visibility for the organization.
  • Ongoing Client Support (50% of the time): Responsible for providing ongoing support to high-value clients.  Provide ongoing support to high-value clients ensuring they receive high-quality customer service.  Responsible for retaining long-term customer relationships with established clients.  Grow existing account share.
  • New Clients (50% of the time): Source and develop new business, which may include our entire scope of offerings. You will also be responsible for developing and implementing action plans for penetration into our existing account base.  Implement business strategies to achieve profitable business relationships and identify new revenue opportunities with major accounts.  All sales are Business to Business outside sales.
  • Product Knowledge & Cross-Sell: Possess detailed product knowledge as well as a thorough knowledge of the client’s business. Informs clients of new products and services as they are introduced. Recommend products and services that fit well with clients’ business needs.
  • Sales Goals: Submit short and long-range sales plans and prepare sales strategies utilizing available marketing programs to reach nominated targets.
  • Matrix Management: Serve as a liaison between clients and company departments (account management, creative, technology, accounting, etc.). Professional communication with internal partners and external clients to build trust, and confidence and manage expectations
  • Sourcing: Coordination of vendors and suppliers to ensure timely delivery and execution. Performs other related duties and participates in special projects as assigned.

Other Skills:

• • Problem Solving Skills: Able to consistently contribute effort, leadership, and creative thinking to solving complex and significant problems in a collaborative fashion.  Must be able to demonstrate an ability to work concurrently on multiple complex and sometimes ambiguous problems. Able to communicate complex concepts, problems, and solutions clearly and effectively to all levels within the organization.
  • Technology Savvy: Demonstrated ability to perform at the highest level of proficiency in utilizing tools and technology applications to complete assignments.
  • Able to work on special projects to enhance internal system functionality from the operational business perspective.
  • Able to apply excellent functional computer knowledge in utilizing Microsoft Windows, MAC, or other technical tools in completing assignments.
  • Ability to use CRM system.
  • Skilled Communicator: Requires excellent communication skills with all levels of the audience.
  • Able to structure messages in keeping with the listener’s experience, background, and expectations. Candidates are expected to be able to converse fluently at all contact levels within an organization (from Junior to C-level).
  • Able to adapt communication style and use terms, examples, and analogies that are meaningful to the listener.
  • Able to determine the most appropriate medium when conveying information to large groups or to reinforce a message.
  • Able to communicate in an effective and approachable style that engages others and builds credibility.
  • Able to provide rationale when delivering complex or challenging information.
  • Able to write with the clarity and precision necessary for the work being performed.
  • Able to understand the impact of communications on the organization or customer, including any legal/regulatory implications.
  • Able to assist in RFP responses including authoring when appropriate.  Service Heart: Service Heart and Mindset (Responsive & Passionate –

“Whatever it Takes” Mindset)

• • Business Acumen: Grasp of Basic Business Math (Net v. Gross Profit. Markup vs. Margin)
  • Flexible: Flexible with the ability to Pivot (Timelines Shift, Vision is Adjusted, Early Results are Reported)

Technical Skills

• • • Microsoft Suite
    • CRM
    • Internal Systems

Work Environment

Location

• • • South Florida (No Relocation Assistance Available)
    • Travel throughout region

Body Positioning

• • • Spend Time Sitting
    • Spend Time Using Your Hands to Handle keyboard, telephone, office machines
    • Spend Significant Time, Each Week at Prospects’ and Existing Clients’ Office(s) and Location(s)

Communication

• • • Regular communication and/or contact with others
    • Electronic Mail
    • Face-to-Face Discussions
    • Letters and Memos
    • Text/Telephone
    • Must adopt clients’ preferred communication mediums

Pace and Scheduling

• • • Ability to work under pressure. Hit sales goals and deadlines with accurate results.
    • Ability to multi-task and prioritize workflows

Role Relationships

• • • Matrix Manages company resources – both internal (account manager, accounting, creative services, technology, etc.) and external (suppliers and vendors)
    • Works collaboratively with other account managers, customers, and vendors to achieve optimal teamwork.
    • Reports to Managing Partners

Work Setting

• • • Indoors, Environmentally Controlled
    • Hybrid work location. A mix of Home Office and Clients’ Offices available after fully established in the role.  The company is willing to lease office space once established.

Salary Band: Salary is commensurate with experience and book of business.

This document is presented to you in confidence.  All communication, whether written, oral or electronic should be addressed to:

 

James E. Weber, President

New Century Dynamics Executive Search

Tel. 770-649-7051; Cell 770-354-2817; e-mail; jimweber@newcenturydynamics.com