Category: Operations Manager Restaurants

Posted on

Announcing a New Search for a Multiplex GM

SUMMARY:

Our vision is to create engaging, unique, and unforgettable experiences. We love what we do, immersing ourselves in the fun of our creations and extending that fun to our guests and colleagues. Our collective endeavor ensures that every visitor becomes a raving fan of The Company and the vibrant experiences we offer.

We are seeking an experienced General Manager to lead The Company. The ideal candidate will be a dynamic leader with a passion for hospitality, entertainment, and creating memorable guest experiences. In this role, you will be at the helm of coordinating seamless operations across all areas of our venue, including the Back of House (BOH), Front of House (FOH), gaming areas, and event management. You will be responsible for managing staff, ensuring customer satisfaction, overseeing financial performance, and ensuring compliance with health and safety regulations, all while fostering a collaborative environment that bridges the gap between dining, gaming, and event experiences.

Success in this multifaceted position requires excellent communication, leadership, multitasking skills, and the ability to integrate effectively with the establishment’s culture. Your contributions will ensure overall guest satisfaction and create an exceptional experience for all visitors.

DUTIES AND ACCOUNTABILITIES: 

    • Operational Excellence: Oversee and integrate the operations of the BOH, FOH, gaming sections, and event services to ensure a cohesive and high-quality guest experience. Manage all venue activities to achieve operational efficiency and excellence.
    • Team Leadership and Coordination: Lead, motivate, and ensure seamless collaboration among all teams, including kitchen staff, service teams, gaming personnel, and event coordinators. Promote a culture of teamwork, excellence, and hospitality that spans across all sections of The Company.
    • Strategic Management: Develop and implement strategies to enhance the overall customer experience, integrating the unique offerings of our dining, gaming, and event services. Ensure that all parts of the business operate smoothly together, creating synergies and enhancing guest satisfaction.
    • Financial and Resource Management: Manage financial budgets, forecasts, and resource allocation efficiently, ensuring that the coordination between different departments is cost-effective and aligns with our financial goals.
    • Compliance and Standards: Ensure that all areas of operation comply with health, safety, and legal regulations, maintaining high standards across the board. Oversee the integration of compliance measures between the kitchen, service areas, gaming operations, and event management.
    • Event and Gaming Coordination: Work closely with event coordinators to deliver exceptional experiences.
    • Customer Experience Management: Act as the pinnacle for ensuring customer satisfaction across all facets of The Company, from dining and gaming to special events. Address and integrate feedback from various service areas to continually enhance the guest experience.

KEY RESPONSIBILITIES:

    • Oversee daily operations of the venue, ensuring efficient management of all activities.
    • Lead and motivate a diverse team to exceed customer expectations, promoting a culture of excellence.
    • Develop and implement strategies to enhance customer satisfaction and loyalty.
    • Manage financial budgets, including forecasting, expense control, inventory and revenue growth.
    • Ensure compliance with all local, state, and federal laws and regulations related to health, safety, and alcohol service.
    • Coordinate with marketing to promote events, specials, and new offerings to increase patronage.
    • Handle staffing requirements, including hiring, training, scheduling, and performance evaluations.
    • Foster a positive, inclusive, and productive work environment for all employees.
    • Liaise with vendors and suppliers, maintaining strong relationships and negotiating contracts to benefit the venue.
    • Analyze performance data to identify trends, make informed decisions, and implement improvements. 

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

 

Education and Experience Requirements:

    • Proven experience as a General Manager or similar executive role in hospitality, entertainment, or related fields.
    • Strong leadership skills with a track record of managing and motivating teams.
    • Excellent communication and interpersonal abilities, with a focus on customer service.
    • Financial acumen, with experience managing budgets and financial planning.
    • Ability to work flexible hours, including nights, weekends, and holidays.
    • Knowledge of industry regulations and guidelines related to health and safety.
    • Must possess at least a high school diploma or equivalent. 

 

Language Skills – Ability to read, analyze financial reports, and legal documents. Ability to respond to common inquiries or complaints from guests, regulatory agencies, or business community members. Ability to effectively present information to management, public groups, and/or board of directors. Ability to interact clearly and effectively, in both written and oral communication, with supervisors, clients, staff, vendors, etc. 

COMPETENCIES:

    • Cooperation- Refers to the ability to establish and maintain effective relationships. This person exhibits tact and consideration and displays a positive outlook and pleasant manner.
    • Guests Service- The ability to satisfy the expectations and requirements of guests. These individuals display courtesy and sensitivity and respond promptly to service requests. They identify guests’ needs and explain services clearly.
    • Work Quality- The Front of the House Manager is directly responsible for guest experiences from the start to the end of their visit. They consistently achieve desired outcomes with a minimum of avoidable errors and problems.
    • Time Management—The Front-of-the-House Manager must complete the daily duties and responsibilities in a timely manner. Multitasking is essential for effective work. Delegating tasks and understanding the team’s capabilities is essential.
    • Teamwork refers to the ability to effectively enforce policies and procedures with all staff members. It involves working closely with other managers to ensure employees and guests have a fun, safe environment. Teamwork also involves communicating and creating relationships with employees to instill the company’s culture and core values.
    • Action Oriented – This individual enjoys working hard and is action oriented and full of energy for things seen as challenging. This person reacts quickly to critical situations.
    • Listening – Refers to the ability to be an attentive and active listener and have patience to hear people out.
    • Creativity – This individual comes up with a lot of new and unique ideas. They easily make connections among previously unrelated notions and tends to be seen as original and value-added brainstorming settings.

 

WORK ENVIRONMENT AND PHYSICAL DEMANDS:

Work is performed in a commercial food service operation environment and entertainment center. Exposure to noise and large gatherings of people are common. Requires working extended hours with little notice. Work involves the operation of demanding equipment and standing for extended periods of time. Lifting and/or carrying materials weighing up to 30 pounds occurs with varied frequency.

If you want the opportunity to join our growing company or to consider any of our other searches, please contact Jim Weber at Tel. 770-354-2817; e-mail; jimweber@newcenturydynamics.com

This document is presented to you confidently.  All communication, whether written, oral, or electronic, should be addressed to:

 

Jim Weber, President
New Century Dynamics Executive Search

James E. Weber, President

New Century Dynamics Executive Search

Tel. 770-354-2817; e-mail; jimweber@newcenturydynamics.com

 

 

Posted on

VP Field Operations Search Completed by New Century Dynamics Executive Search

THE COMPANY

Established in 2013 and based out of Columbus, Ohio, The Company is a highly collaborative organization with clearly defined core values. “We develop edgy, immersive consumer engagements and bring them to life through unique brand experiences”.   As VP of Field Operations, you’ll have the opportunity to:

    • Work for a relevant and authentic brand development firm with a strong reputation in the hospitality industry
    • Advance your career and continue learning from solid leaders.
    • Make an impact in an environment where your voice truly matters.
    • Share in partnerships and collaborations with local and national brands.

 

The Position – VP of Field Operations

The VP of Field Operations will be responsible for the scaling and success of operations for multiple brands in the food and beverage space. This leader will be instrumental in designing operational strategy, and goals, and will be accountable for the financial success of the brands. The VP of Field Operations will own all operational aspects of the business to support the brands, including providing input/direction on brand strategy, driving location-level performance, directing/managing the food & beverage program, maintaining facilities, overseeing the build-out of new locations, and championing continuous improvement. This leader will add to the vibrant atmosphere of Rise Brands, bringing energy, creativity, and innovative thinking to the management, development, and growth of Rise Brands.

Our ideal VP of Field Operations is:

    • Adaptable – You are flexible, resourceful, and can wear many hats. You are always looking for ways to improve and can look at a business with a critical eye. You are timely, proactive, and always follow through.
    • Accountable – You are a team player who will not pass the buck. Unafraid of having crucial conversations, you are empathetic but firm and are strong with conflict resolution.
    • Proactive – You are not afraid of new challenges. You identify issues quickly and drive through obstacles with ease to deliver high-quality results.
    • Analytical – You can effectively process financial information and can express the needs of the business to your teams. You have an entrepreneurial mentality and are exceptionally organized in all tasks that you undertake.
    • A Communicator – You are a successful communicator and liaison between the field and the home office. You understand the hospitality industry and embrace our non-traditional business hours.

RESPONSIBILITIES

RESPONSIBILITIES

 

OPERATIONS

    • Champion operational excellence and adherence to brand standards.
    • Empower and Lead Operations Managers to consistently deliver a cohesive brand experience to guests.
    • Manage the overall operational budget and coordinate creation and execution with fellow Rise Brands leadership team members; provide input into annual revenue goals and targets.
    • Develop systems and procedures to hold staff accountable at the highest levels, ensuring delivery of operational excellence for Rise Brands.
    • Provide strategy + brand marketing input/direction in partnership with other members of the leadership team.
    • Manage brand performance metrics via improved reporting, information flow, and management, business process improvement; in the near term, manage the creation and rollout of a brand dashboard at all levels of the organization.
    • Identify operational gaps and continuously improve operational systems and controls.
    • Develop and maintain an innovative, best-in-class, food & beverage program that provides guests with the best product experiences available.
    • Oversee and support brand expansion including new market pre-launch activities.

 VISION, STRATEGY, AND LEADERSHIP

    • Contribute to the building and achievement of the company’s strategic plan, advancing the company’s brand position, revenue, and growth.
    • Drive the development and preparation of short-term and long-range plans and budgets based on company goals and objectives.
    • Foster an environment where improvements to products, processes, and services are welcomed and encouraged.

TEAM DEVELOPMENT

  • Promote a culture of high performance and continuous improvement that values learning and a commitment to quality.
  • Attract, develop, appraise, and retain a high-performance team; provide coaching and feedback for continuous improvement to further foster a high performance, energized work environment that reflects the organization’s culture.
  • Establish a system to ensure team members receive timely and appropriate training and development.

QUALIFICATIONS

    • Ten or more years experience successfully managing multi-unit, multi-brand operations; hospitality and food & beverage required. Preferably cross-category experience (i.e. entertainment, fast casual, fine dining).
    • Experience scaling the business operations of an early-stage, comparable organization; experience as a proven business operator.
    • Experience managing rapid organizational changes and managing the impact of change
    • Ability to deal with ambiguity yet possesses analytical skills and process orientation to align personnel and resources to deliver sustainable and profitable business results.
    • Track record of delivering operating results while increasing sales and profitability.
    • Highly developed communication and presentation skills with the ability to communicate with all levels of the organization/external partners clearly, concisely, and confidently.
    • An energetic and positive individual who is relationship-oriented with a demonstrated track record of serving as a trusted partner to internal and external constituents.
    • Demonstrated ability in problem analysis and resolution at both a strategic and operational level
    • Strong grasp of financial concepts, including budgets and profit and loss statements, and balance sheet management
    • Exemplary team-building skills and demonstrated ability to motivate and encourage teams
    • Experience in vendor relationship management
    • Ability to collaborate with cross-functional teams to attain business goals/objectives
    • Ability to travel up 20-30%

Benefits: Med/Dental/Vision, company-paid Life policy, company-paid STD/LTD, voluntary life AD&D for employees, spouses, and children. Paid Time Off (Vacation Time and Sick Time), 401(k) with match after eligibility requirements are met to enter the plan.

 

Our Core Values are:

      • Authentic + Fun
      • Focused + Deliberate
      • Engaged + Creative
      • Passionate + Thoughtful

The top responsibilities that are most important to this role are related to team development, operational excellence, managing the financials/budgets to maintain profitable results and cross-team collaboration with other leaders/departments to achieve our company goals.

 

 

If you want the opportunity to be a part of our growing company, apply to The Company today!

This document is presented to you in confidence.  All communication, whether written, oral, or electronic should be addressed to:

 

Jim Weber, President
New Century Dynamics Executive Search

James E. Weber, President

New Century Dynamics Executive Search

9370 Stoney Ridge Ln. 

Alpharetta, GA  30022

Tel. 770-354-2817; e-mail; jimweber@newcenturydynamics.com

 

 

Posted on

Brand Development Director

The Director of Brand Development will lead a vertical and be responsible for the scaling and success of multiple brands. This leader will be instrumental in designing operational strategy, and goals, and will be accountable for the financial success of their brands. The Director of Brand Development will own all operational aspects of the business to support the restaurant brands, including providing input/direction on brand strategy, driving location-level performance, directing/managing the food & beverage program, maintaining facilities, overseeing the build-out of new locations, and championing continuous improvement. This leader will add to the vibrant atmosphere of The Company, bringing energy, creativity, and innovative thinking to the management, development, and growth of The Company.

 

Our ideal Director of Brand Development is:

    • Adaptable – You are flexible, resourceful, and can wear many hats. You are always looking for ways to improve and can look at a business with a critical eye. You are timely, proactive, and always follow through.
    • Accountable – You are a team player who will not pass the buck. Unafraid of having crucial conversations, you are empathetic but firm, and are strong with conflict resolution.
    • Proactive – You are not afraid of new challenges. You identify issues quickly and drive through obstacles with ease in order to deliver high-quality results.
    • Analytical – You can effectively process financial information and can express the needs of the business to your teams. You have an entrepreneurial mentality and are exceptionally organized in all tasks that you undertake.
    • A Communicator – You are a successful communicator and liaison between the field and the home office. You understand the hospitality industry and embrace our non-traditional business hours.

 

RESPONSIBILITIES

OPERATIONS

    • Champion operational excellence and adherence to brand standards.
    • Provide brand marketing + strategy input/direction in partnership with other members of the leadership team.
    • Empower and Lead Operations Managers to consistently deliver a cohesive brand experience to guests.
    • Manage the vertical’s overall operational budget and coordinate creation and execution with fellow The Company leadership team members; provide input into annual revenue goals and targets.
    • Develop systems and procedures to hold staff accountable at the highest levels, ensuring delivery of operational excellence for The Company.
    • Manage brand performance metrics via improved reporting, information flow, and management, business process improvement; in the near term, manage the creation and rollout of a brand dashboard at all levels of the organization.
    • Identify operational gaps and continuously improve operational systems and controls.
    • Develop and maintain an innovative, best-in-class, food & beverage program that provides guests with the best product experiences available.
    • Oversee and drive the development of new locations for rapidly growing brands; support brand expansion including new market pre-launch activities.

VISION, STRATEGY, AND LEADERSHIP

    • Contribute to the building and achievement of the company’s strategic plan, advancing the company’s brand position, revenue, and growth.
    • Drive the development and preparation of short-term and long-range plans and budgets based on company goals and objectives.
    • Foster an environment where improvements to products, processes, and services are welcomed and encouraged.

TEAM DEVELOPMENT

    • Promote a culture of high performance and continuous improvement that values learning and a commitment to quality.
    • Attract, develop, appraise, and retain a high-performance team; provide coaching and feedback for continuous improvement to further foster a high-performance, energized work environment that reflects the organization’s culture.
    • Establish a system to ensure team members receive timely and appropriate training and development.

 

QUALIFICATIONS

    • Ten or more years experience successfully managing multi-unit, multi-brand operations; hospitality and food & beverage required. Preferably in experience with elevated casual or fine dining concepts.
    • Proven ability to influence the marketing strategy and direction of a start-up food concept.
    • Experience scaling the business operations of an early-stage, comparable organization; experience as a proven business operator.
    • Experience managing rapid organizational changes and managing the impact of change
    • Ability to deal with ambiguity yet possesses analytical skills and process orientation to align personnel and resources in order to deliver sustainable and profitable business results.
    • Track record of delivering operating results while increasing sales and profitability.
    • Highly developed communication and presentation skills with the ability to clearly, concisely and confidently communicate with all levels of the organization and its external partners.
    • An energetic and positive individual who is relationship-oriented with a demonstrated track record of serving as a trusted partner to internal and external constituents.
    • Demonstrated ability in problem analysis and resolution at both a strategic and operational level
    • Strong grasp of financial concepts, including budgets and profit and loss statements, and balance sheet management
    • Exemplary team-building skills and demonstrated ability to motivate and encourage teams
    • Experience in vendor relationship management
    • Ability to collaborate with cross-functional teams to attain business goals/objectives
    • Ability to travel up 20-30%

This document is presented to you in confidence.  All communication, whether written, oral, or electronic should be addressed to:

James E. Weber, President
New Century Dynamics Executive Search
9370 Stoney Ridge Ln.
Johns Creek, GA  30022

Tel. 770-649-7051; Cell 770-354-2817;  jimweber@newcenturydynamics.com

 

 

Posted on

Operations Manager – Quick Casual

Job Description

 Position Details:

    • Reports to: Chief Operating Officer; member of Leadership Team
    • Location: Lancaster, Ohio; ability to work remotely from home available
    • Travel: Must be willing to travel up to 90%
    • Compensation: Competitive base salary, plus annual company performance bonus potential
    • Position Benefits: Paid Holidays; Vacation Time (4 weeks); potential to work from home; part of a growing successful restaurant company.

 Core Values:

    • We are focused on our customers’ needs.
    • We are proud of our high-quality products and service.
    • No slackers
    • We prepare and conquer as a team.
    • We are dedicated to constant improvement.

 Desired Attributes:

    • Solution Seeker
    • Dedicated Self Starter with Strong Work Ethic
    • Growth Oriented
    • Results Focused
    • Balanced
    • Adaptable
    • Direct and Transparent
    • Always a Learner
    • Passionate
    • Committed to the Greater Good

Education:

    • High School diploma required.
    • College a plus
    • Food Safety Level 2 Certification required
    • Responsible Service of Alcohol Certification required (will train)
    • Familiar with Entrepreneurial Operating Systems (EOS) a plus

 Job Description:

We are looking for an experienced, high-energy, and creative leader with deep multi-unit restaurant management experience, excellent leadership, communication, and numbers/analytical abilities with the desire to help grow an already-successful restaurant operation.

The right person will have a proven track record related to multi-unit management leveraging a trusted-relationship approach. This role will be expected to build and maintain a strong relationship with direct reports (MUM – Multi-Unit Manager) and a multi-level, cross-functional support team. You will be responsible for making decisions that have a direct impact on our company’s brand, culture, reputation, and profitability through quality control, process management, customer retention, operations training, and IT initiatives.

 Responsibilities:

    • Play an integral part of the leadership team driving the operational strategy with the goals of retaining customers and team members while maximizing profitability.
    • Drive a culture of quality and personal accountability throughout the company.
    • Analyze reports, measurements, and external benchmarks to identify trends, potential problems, or opportunities for improvement.
    • Plan/forecast weekly sales, labor, and COGs to manage food and labor costs increasing restaurant profitability.
    • Prepare reports of progress and forecasts for Chief Operating Officer using key performance metrics.

For more information contact:

Jim Weber, President
New Century Dynamics Executive Search
James E. Weber, President | New Century Dynamics Executive Search |
Tel.  770-354-2817 | Email: JimWeber@NewCenturyDynamics.com |