Director of Information Technology – New Search Assignment!

Job Description Summary

The Director of Information Technology will manage and direct the company’s information technology (IT) operations, ensuring the department provides efficient and effective technical support services. S/he will strive to always provide exceptional service to both internal and external guests and will be responsible for exemplifying the culture and commitment to guest satisfaction.

Essential Job Functions

- Oversight of technological systems, planning, implementation, storage, back-up, and maintenance of IT systems and processes
- Develops excellence at our corporate and franchise POS software and operations, is responsible for new installations, and making sure that all help desk tickets are answered efficiently and communicated to the user.
- Ensure technology system controls are in place to comply with corporate policy and PCI standards
- Identify security vulnerabilities and recommend strategic solutions
- Develops and implements business continuity protocols to minimize disruption to business operations in the event of emergency situations or data loss
- Provide administrative access to POS files, tracking, reporting, and works with other departments
- Establishes efficiency and efficacy standards, providing recommendations for improvement of IT infrastructure
- Maintains Support Center hardware, software, and infrastructure
- Repair and replace hardware in stores or at the Support Center
- Analyzes IT infrastructure and systems performance to assess operating costs, productivity levels, upgrade requirements, and other metrics and needs
- Develop, manage, and track the IT department’s annual budget
- Oversees security of systems, networks, and enterprise information
- Facilitates IT security audits or investigations
- Develops and maintains relationships with external IT vendors and service providers
- Position may require after-hours coverage to include late nights and weekends
- Position requires oversight of the entire Information Technology team
- Provide direction, guidance, training to IT staff including hiring and handling employee concerns
- Performs other related duties as assigned

Experience and Education:

- Bachelor’s degree in Computer Science or equivalent experience required
- At least 5 years of experience working in an IT department
- At least 2 years of experience supervising an IT department
- Prior experience working in a Restaurant Corporate office setting is preferred

Job Requirements:

- Must be a United States citizen or possess a valid work permit
- Must have a valid driver’s license and meet company driving standards
- Must be at least 28 years of age
- Must have excellent leadership and coaching skills
- Must be a positive example for franchisees and team members
- Ability to work well under pressure
- Ability to accurately follow instructions, both verbally and written
- Must be highly detailed orientated
- Must have a strong working knowledge of office computers, hardware, and internet.
- Must have a working knowledge of SpeedLine Point-of-Sale equipment and software
- Must have a working knowledge of SpeedDine Online Ordering System
- Must have a working knowledge of PUNCHH Loyalty and Guest Engagement Platform
- Ability to work in a fast-paced environment
- Ability to travel overnight for a week at a time for new restaurant openings
- Possesses excellent listening skills
- Possesses excellent communication skills
- Must be professional in appearance and demeanor
- Always ensure a teamwork environment
- Ability to work a flexible schedule that may include evenings, weekends, and holidays
- Ability to deal effectively, interact well with our franchisees, guests, and team members
- Ability to resolve problems/conflicts in a diplomatic and tactful manner
- Passion for creating a “Best in Class” experience for our franchisees, guests, and team members

Working Conditions:

- Reports to the CFO and works with all departments regularly
- Has supervisory responsibility for direct reports
- Must be able to stand and walk throughout the shift
- Must be able to lift, and/or, carry up to 25 lbs. at shoulder height and push/pull up to 75 lbs.
- Must be able to perform simple grasping, fine manipulation; repetitive hand and arm movements frequently; squeezing and overhead reaching occasionally

Benefits and Perks:

- F&B Discounts
- 401K
- Paid Time Off from Day 1
- Medical Benefits
- Sick Pay from Day 1
- Vacation available from Day 1
- Bonus paid annually
- Base salary $60,000 per annum

This document is presented to you in confidence. All communication, whether written, oral or electronic should be addressed to:

Jim Weber, President
New Century Dynamics Executive Search

James E. Weber, President
New Century Dynamics Executive Search
9370 Stoney Ridge Ln.
Alpharetta, GA 30022

Tel. 770-649-7051; Cell 770-354-2817; e-mail; jimweber@newcenturydynamics.com

June 15, 2021June 15, 2021

COO Search – Social Media Startup

Overview

The COO has overall responsibility for the operations and that financial targets are achieved. This includes the planning, organizing, direction, and control of the company. The COO is responsible for ensuring that company standards for customer service, sales growth, and profit margins are achieved.

The COO role is a key member of the senior management team, reporting only to the Chief Executive Officer (CEO). You will have to maintain control of diverse business operations, so we expect you to be an experienced and efficient leader. If you also have excellent people skills, business acumen, and exemplary work ethics, we would like to meet you.

The goal of the COO position is to secure the functionality of the business to drive extensive and sustainable growth.

COO responsibilities include:

- Designing and implementing business operations
- Establishing policies that promote company culture and vision.
- Overseeing operations of the company and the work of executives

Responsibilities

- Oversee daily operations of the company and the work of executives (IT, Marketing, Sales, Finance, etc.)
- Assist Senior Leadership in developing business strategies, plans, procedures, and annual budget.
- Ensure that the company maintains a viable Marketing Strategy, supported by plans to achieve company objectives.
- Set comprehensive goals for performance and growth.
- Foster a corporate culture that promotes ethical practices, customer focus and service, and encourages individual integrity.
- Maintain a positive, ethical climate that attracts high-caliber talent.
- Lead employees to encourage maximum performance and dedication.
- Ensure that annual performance evaluations are completed for all employees.
- Evaluate company performance against established metrics, with particular emphasis on customer acquisition and retention, revenue growth, and cash flow.
- Write and submit reports to the CEO in all matters of importance.
- Assist CEO in fundraising ventures.
- Participate in expansion activities (investments, acquisitions, corporate alliances etc.)
- Manage relationships with partners/vendors.

Requirements

- Proven experience as Chief Operating Office or relevant role in a start-up
- Understanding of business functions such as HR, Finance, marketing etc.
- Demonstrable competency in strategic planning and business development
- Experience in fundraising will be a plus.
- Working knowledge of data analysis and performance/operation metrics.
- Working knowledge of IT/Business infrastructure and MS Office.
- Outstanding organizational and leadership abilities.
- Excellent interpersonal and public speaking skills.
- Aptitude in decision-making and problem-solving.
- BSc/BA in Business Administration or relevant field; MSc/MBA is a plus.

For More Information Contact

JimWeber@newcenturydynamics.com

March 3, 2021

Operations Manager – Quick Casual

Job Description

Position Details:

- Reports to: Chief Operating Officer; member of Leadership Team
- Location: Lancaster, Ohio; ability to work remotely from home available
- Travel: Must be willing to travel up to 90%
- Compensation: Competitive base salary, plus annual company performance bonus potential
- Position Benefits: Paid Holidays; Vacation Time (4 weeks); potential to work from home; part of a growing successful restaurant company.

Core Values:

- We are focused on our customers’ needs.
- We are proud of our high-quality products and service.
- No slackers
- We prepare and conquer as a team.
- We are dedicated to constant improvement.

Desired Attributes:

- Solution Seeker
- Dedicated Self Starter with Strong Work Ethic
- Growth Oriented
- Results Focused
- Balanced
- Adaptable
- Direct and Transparent
- Always a Learner
- Passionate
- Committed to the Greater Good

Education:

- High School diploma required.
- College a plus
- Food Safety Level 2 Certification required
- Responsible Service of Alcohol Certification required (will train)
- Familiar with Entrepreneurial Operating Systems (EOS) a plus

Job Description:

We are looking for an experienced, high-energy, and creative leader with deep multi-unit restaurant management experience, excellent leadership, communication, and numbers/analytical abilities with the desire to help grow an already-successful restaurant operation.

The right person will have a proven track record related to multi-unit management leveraging a trusted-relationship approach. This role will be expected to build and maintain a strong relationship with direct reports (MUM – Multi-Unit Manager) and a multi-level, cross-functional support team. You will be responsible for making decisions that have a direct impact on our company’s brand, culture, reputation, and profitability through quality control, process management, customer retention, operations training, and IT initiatives.

Responsibilities:

- Play an integral part of the leadership team driving the operational strategy with the goals of retaining customers and team members while maximizing profitability.
- Drive a culture of quality and personal accountability throughout the company.
- Analyze reports, measurements, and external benchmarks to identify trends, potential problems, or opportunities for improvement.
- Plan/forecast weekly sales, labor, and COGs to manage food and labor costs increasing restaurant profitability.
- Prepare reports of progress and forecasts for Chief Operating Officer using key performance metrics.

For more information contact:

James E. Weber, President | New Century Dynamics Executive Search |

Tel. 770-354-2817 | Email: JimWeber@NewCenturyDynamics.com |